Effective Conflict Resolution: the Operator and Superintendent: TRE-1826-98-11: NP

The question isn't whether you will have conflict: rather it is how effectively you manage conflict. Dealing with conflict is a normal requirement of daily life, at the work site, in the field, both as an employee or supervisor. This interactive training will provide both experienced and newer employees in the water and wastewater industry with the knowledge and skills to effectively manage and resolve conflict in their daily work life and beyond. Both operators and superintendents will learn the basics of effective negotiations, including how to distinguish critical interests and discover what's needed for successful negotiation or collaboration. Learn skills that maximize your ability to reach a solution, including whom to involve in negotiations, what issues may be negotiated successfully, and when to seek assistance. The course will also provide an understanding of key approaches and techniques used by all successful negotiators. Participants will practice key negotiating skills such as negotiation preparation, active listening, effective questioning, and reframing through a series of interactive simulations. Non-Process-All Operators.