All Operators, All Superintendents - Non-Process
The First Line Supervisor Training Program is an interactive, participant-involved one day course designed to expose supervisors and aspiring supervisors to a variety of critical skills, situational scenarios, and strategies for effective supervision. Participants will be exposed to various supervisory dilemmas where they apply 'lessons learned' to specific managerial problems; mock scenarios that routinely confront the first line supervisor on a daily basis; accountability and responsibility will be explored as well as the supervisor's role in institutionalizing ethical behavior. Instruction will focus on the supervisor's use of counseling as a behavioral control technique to solve performance related problems while providing a foundation for future performance expectations.