Public Utility Leader

The traditional definition of leadership is evolving in today's multi-generational and multi-cultural workplace. Whether you are an operator, team leader or superintendent this course will give you the tools and skills needed to be successful in leading others in a diverse workforce. Participants will learn the difference between a leader and a manager; how to effectively delegate work and set realistic goals and expectations; and how to document performance and provide constructive feedback. Other topics will include performance evaluation dos and don'ts and how to reward and recognize good performance.