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Crisis Management for Public Utilities

Course number : MMS-9210   ID : 2398   
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Public utility manager and operation's staff generally have no problem responding operationally to extraordinary events; however, crisis management is not necessarily intrinsic to the operator or superintendent. They often experience a struggle determining how to proceed when actions or inactions result in adverse public scrutiny and/or negative media attention. Topics covered will include management response failure; five phases of crisis management; attributes of a crisis, companion formula, and discuss the decision checklist used to handle the crisis. In addition to this, the course will cover media relations relating to the public works utility while allaying fears and restoring trust and confidence in the facility.

Class Details

1 Session(s)
Weekly - Thu

Virtual Campus: Virtual Class

Nicholas Valltos 

CEUs : 0.7

Tuition and Fees: 


Registration Closes On
Friday, December 1, 2023 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
12/7/2023 - 12/7/2023 Weekly - Thu 08:00 AM - 04:00 PM Virtual, Virtual Campus: Virtual Class  Map Nicholas Valltos  Real-Time Technology (RTT)



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